Qualify and distribute calls to appropriate departments on property, through a warm transfer to the receiving department/person.Answer all calls with respect to Pechanga's Mission, Vision, Core Values, Service Guarantees, and departmental guidelines maintaining a pleasant, gracious verbiage, and phone etiquette at all times and through all conversations.Additionally, this position is responsible for ensuring compliance with PRC and departmental standard operating procedures (SOPs) and service guarantees.Īll Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by PRC. Reservation Attendant presents PRC in a positive manner and recommends upselling options to increase revenue. This position is responsible for accurately communicating guest's needs to all departments via multiple communication channels and software systems. Provides courteous and knowledgeable responses to questions regarding the amenities offered at PRC. Reservation Attendants provide a Four Diamond level service to all guests inquiring about Pechanga Resort Casino (PRC) in regards to general information, room reservations, golf reservations, dining options, spa treatments, and comps.
